Competence Management Challenges at the European Space Operations Centre

Paper number

IAC-12,D5,2,4,x13248

Author

Ms. Roberta Mugellesi-Dow, European Space Agency (ESA), Germany

Coauthor

Mr. Hugo Maree, European Space Agency (ESA), The Netherlands

Coauthor

Mr. Damiano Guerrucci, European Space Agency (ESA), Germany

Coauthor

Dr. Robert Suzic, European Space Agency (ESA), The Netherlands

Coauthor

Mr. Raul Cano Argamasilla, Terma GmbH at ESA/ESOC, Germany

Coauthor

Mr. Siegmar Pallaschke, Consultant, Germany

Year

2012

Abstract

"A number of results within the field of Competence/Knowledge Management have been already produced in ESOC. The results include publications, workshops, presentation materials and Excel spreadsheets. In particular, knowledge coverage and criticality analysis and appraisal was one of the first steps implemented in the KM process. These results (with focus on Competence Management) need to be consolidated, structured and elevated on the next level that would lead to efficiently implemented Competence Management support function. This function should be extensible, scalable and be able to evolve with time. The purpose of this paper is to describe such a function highlighting the requirement-architecture, processes, governance, and presenting a proof-of-concept IT-tool.  

In this requirements consolidation, formalisation and implementation phase the following steps will be described:

-	Competence Management in ESOC scoping and definition, 

-	Consolidated and formalised Competence Management-“business” and information model including the use case,

-	Functional model, i.e., identified IT-tools functionalities required to support Competence Management activities defined in the previous step (i.e., step 2),
 
-	Identification of roles, training requirements/lists and technical (computational) resources needed to support the Competence Management application(s),
 
-	Consolidated Gap analysis and proposed solutions for efficient Competence Management,

-	Feedback from stakeholders on requirements, governance, methods and workflow proposed,
  
-	Implementation.
  

The paper will explain Competence Management’s:

-	Governance

-	Dictionary, and
 
-	Work Process



A prototype of the Competence management system for ESOC will be presented and results discussed.

Abstract document

IAC-12,D5,2,4,x13248.brief.pdf

Manuscript document

IAC-12,D5,2,4,x13248.pdf (🔒 authorized access only).

To get the manuscript, please contact IAF Secretariat.