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  • Critical Success Factors required for Knowledge Management and Collaboration

    Paper number



    Dr. Sasi Pillay, NASA Glenn Research Center, United States



    Sasi K. Pillay & Stephen E. Prahst
    NASA Glenn Research Center 
    When considering any Information Technology tool for deployment across an enterprise or a work group, several factors need to be considered for success.  Success can be only achieved if ease of use of the tool is addressed.  This involves intuitive user interface that even casual users can pick up and use it even after long time periods between use.  The tool must work across a diversity of platforms, especially in a research and development environment where creativity is encouraged through experimentation.  Having a single computing platform in these environments is not a practical approach.  Ability for the tool to interface with existing tools of choice for the various technical disciplines is also critical.  The idea is to integrate knowledge across multiple domains without disrupting the existing processes and tools are essential for success.  The next success factor is that the requirements are to be gathered with respect to what is needed and how one would define success when the project is over.  This involves selecting pilot groups from different technical disciplines with differing needs is essential to assure that the tool will address multiple needs of the enterprise.  In other words, whether we are dealing with mission related projects or budgets activities within the Chief Financial Officer's Office, we would like to use a single tool to do knowledge management and collaboration.  In the end, the creation of knowledge requires the contribution and integration from multiple sources and disciplines.  Finally, no matter what tool is being deployed, one need to provide the necessary help through experts in using and crafting the tool for customized applications.  We found the tool is effective is only if sufficient instruction and on demand help is provided for the early adoption phase.  These and other  factors would be discussed in the presentation.  Examples using EMC e-Room and Microsoft Sharepoint would be provided.
    Abstract document


    Manuscript document